Refund policy

You can commence a return within 14 days of the date you received your parcel.  After this time, unfortunately we cannot offer you a refund or exchange unless a product is faulty.  

 

Before you decide to make a return, we would like you to know that we will only accept returns for the pieces that are in a new, unused condition and in the original packaging. Our team will check for wear and tear when we receive a returned item, and you will only qualify for a refund or exchange after the returned items have passed these checks.

⚡ Important note:

• Items showing signs of wear and tear, damage, or use cannot be returned.

• Personalised products are non-returnable , unless they arrive faulty.

 

• You are responsible for the cost of returning your item/order
• Shipping costs are non-refundable. However, if you receive a refund because an item is faulty or damaged, the cost of the shipping will be returned to you. 
• The items remain your responsibility until we receive them intact. 
• Refunds can take up to 14 working days to process once your return is received into the warehouse.
• The refund will be made to the card used at point of sale.
• Management reserve the right to refund any transaction that they feel may have been processed fraudulently through the system. These can include, but are not limited to, hacking or external interferences.
• If you have any other questions please don't hesitate to ask us on contact@madradonn.com